Privacy Policy

We collect information you provide directly to us when using our Services: • Contact Information: Name, email address, phone number, and company name when you submit forms or contact us. • Project Data: Brand assets, content, images, and business information you share for website customization. • Payment Information: Billing details processed securely through our third-party payment processor (Stripe). We do not store credit card numbers. • Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns. • Device Data: Browser type, operating system, IP address, and device identifiers collected automatically.

We use the information we collect to: • Provide, maintain, and improve our Services • Customize and build your website according to your specifications • Process payments and send transaction confirmations • Communicate with you about projects, updates, and support • Send marketing communications (with your consent, which you can withdraw at any time) • Analyze usage patterns to improve our website and user experience • Detect, prevent, and address technical issues or security threats

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances: • Service Providers: With trusted third-party services that help us operate (hosting, analytics, payment processing) • Legal Requirements: When required by law, regulation, or legal process • Business Transfers: In connection with a merger, acquisition, or sale of assets • Consent: With your explicit permission for any other purpose All third-party service providers are contractually obligated to protect your data.

We implement industry-standard security measures to protect your personal information: • SSL/TLS encryption for all data in transit • Encrypted storage for sensitive data at rest • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data • Secure, SOC 2 compliant hosting infrastructure While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Our website uses minimal, privacy-respecting tracking: • Essential Cookies: Required for basic site functionality (theme preferences, session management) • Analytics: We use privacy-focused analytics (Plausible) that do not use cookies or track individuals • No Third-Party Trackers: We do not use Facebook Pixel, Google Ads tracking, or similar advertising trackers You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal retention requirements) • Portability: Request your data in a structured, machine-readable format • Objection: Object to processing of your data for certain purposes • Withdrawal: Withdraw consent for data processing at any time To exercise any of these rights, contact us at hello@nexlinkstudio.com. We will respond within 30 days.

We retain your personal information for as long as necessary to: • Provide our Services and fulfill the purposes described in this policy • Comply with legal obligations and resolve disputes • Enforce our agreements and protect our rights Project data and deliverables are retained for 12 months after project completion. You may request earlier deletion at any time.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, contact us at: • Email: hello@nexlinkstudio.com • Response time: Within 48 hours